Introduction/Objective: this study examines the adoption of Business Intelligence systems in public universities in Bogotá, Colombia, emphasizing their role in improving decision-making processes and institutional adaptability during the COVID-19 pandemic. The primary objective is to identify the critical success factors that underpin the effective implementation of Business Intelligence in higher education institutions.

Methodology: the research adopts a qualitative approach, combining a comprehensive literature review with semi-structured interviews. Participants include academic leaders and information technology professionals from a case study public university in Bogotá. The study analyzes their experiences and perspectives on Business Intelligence systems, classifying the critical success factors into three key dimensions: technology, people, and processes.

Results: the findings highlight several essential success factors for the adoption of Business Intelligence, such as high data quality and content, strategic alignment of Business Intelligence initiatives with institutional objectives, robust governance frameworks, and interoperability of university systems. These factors were benchmarked against existing literature, offering a nuanced understanding of their critical role in the successful implementation of Business Intelligence systems.

Conclusions: this research provides actionable insights for public universities aiming to implement Business Intelligence systems. The critical success factors identified serve as a practical framework for enhancing Business Intelligence initiatives, fostering improved decision-making and institutional resilience during crises. Additionally, the study contributes to the broader academic discourse on Business Intelligence integration in the public sector, underscoring the importance of a strategic approach to technology adoption in higher education.

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Keywords:
Business intelligence,
critical success factors,
higher education,
data analytics,
organizational transformation,
public sector management.

JEL Codes:
A11, J16, J22, J24

7_RSN_16(34)_70_critical

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Dimensions

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