Behind the likes, content and brand on Instagram

Detrás de los likes, contenido y marca en Instagram

Javier A. Sánchez-Torres , Luz Alexandra Montoya , Paul Potes-Arce

Suma de Negocios, 9(19), 17-24, enero-junio 2018, ISSN 2215-910X

http://dx.doi.org/10.14349/sumneg/2018.V9.N19.A3

Received on February 15th 2018
Accepted on April 4th 2018
Available online on May 1st 2018

Resumen

El objetivo de este artículo fue identificar las características de las publicaciones fotográficas en Instagram mediante el análisis a cuatro marcas de deporte reconocidas, a fin de determinar, cuáles características presentan más “likes”, relacionándose con el compromiso y la admiración a la marca. La recolección y el análisis de los datos se realizaron a través de un proceso netnográfico realizado por los propios investigadores. En total se analizaron aleatoriamente 100 publicaciones de cada una de las cuentas oficiales de cada marca deportiva. Seguidamente, se realizó un análisis para determinar la relación entre el número de “likes” y las variables propuestas como generadores de compromiso de la marca por parte de los seguidores. Los resultados muestran que las publicaciones con mayor número de “likes” presentan contenido relacionado con la identidad de marca y el producto, al igual que las marcas generan contenido específico para los segmentos de mercado donde compiten.


Palabras clave:
Compromiso con la marca;
Cultura;
Publicidad;
Instagram;
Redes Sociales

Abstract

The objective of this study was to identify the characteristics of messages in photographs posted on Instagram. We analysed four famous sports brands to determine which type of photographs generate the greatest number of “likes” based on engagement with and admiration for a brand. The researchers themselves undertook a data collection and analysis through a netnographic process. We randomly analysed a total of 100 publications from the fan pages of each sports brand and then performed an analysis to determine the relation between the number of likes and the variables proposed as generators of engagement with and admiration for a brand. The results show that the publications with the highest number of likes by brand followers on Instagram present content related to brand identity and products; additionally, the brands generate specific content for the market segments in which they compete.


Keywords:
Brand engagement;
Culture;
Advertising;
Instagram;
Social media.

JEL classification:
M30, M31, M37, M39

Artículo Completo
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Instituciones

Instituto Tecnológico Metropolitano, Medellín-Colombia
Universidad Nacional de Colombia, Facultad de Minas, Medellín-Colombia.
Universidad Antonio Nariño, Design and publicity, Cali-Colombia.
Copyright © 2020. Fundación Universitaria Konrad Lorenz, Colombia

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