La confianza cognitiva como antecedente del intercambio de conocimiento en equipos de tecnología

Cognitive trust as a precursor of knowledge sharing in technology teams

Luz Estela Cardona Gómez , Ana María Espinosa Suescún y Camilo Franco Ruiz

Suma de Negocios, 14(30), 1-11, enero-junio 2023, ISSN 2215-910X

https://doi.org/10.14349/sumneg/2023.V14.N30.A1

Recibido el 27 de febrero de 2023
Aceptado el 27 de abril de 2023
Online el 19 de mayo de 2023

Resumen

Introducción/objetivo: la literatura que estudia la relación entre confianza e intercambio de conocimiento hace énfasis en dos subdimensiones (confianza afectiva y cognitiva), y su influencia en dicho intercambio. La presente investigación busca determinar la relación entre la confianza afectiva o cognitiva y el intercambio de conocimiento al interior de un equipo de tecnología, en una caja de compensación familiar, en el contexto de Medellín, Colombia.

Metodología: el estudio utiliza un enfoque cuantitativo con base en un modelo de ecuaciones estructurales a partir de mínimos cuadrados parciales (PLS-SEM, en inglés) y se analizan 83 encuestas. Se realizó una investigación de instrumentos para medir la confianza y el intercambio de conocimiento. Se seleccionaron 25 artículos, 14 para medir confianza y 11 para medir intercambio de conocimiento; se seleccionaron tres de ellos para realizar la medición.

Resultados: se muestra que la confianza afectiva no tiene un efecto significativo sobre el intercambio de conocimiento en el equipo de tecnología estudiado, pero la confianza cognitiva sí tiene efecto. Este fenómeno nos impele a señalar la importancia de comprender las cualidades cognitivas de las relaciones de trabajo para lograr gestionar el conocimiento de una manera eficaz en un equipo de TI del contexto colombiano.

Conclusiones: los resultados muestran que los integrantes de los equipos de TI prefieren intercambiar conocimiento con miembros de su equipo que demuestran tener conocimientos relevantes. Al entender esta relación, se pueden implementar acciones más ajustadas a las características de equipos de carácter técnico que fomenten el compartir el conocimiento para mejorar los resultados de la organización.


Palabras clave:
Confianza afectiva,
confianza cognitiva,
intercambio de conocimiento,
gestión de conocimiento,
conocimiento organizacional.

Códigos JEL:
D83, M12, M15, M54.

Abstract

Introduction/Objective: Literature studying the relationship between trust and knowledge sharing emphasizes two sub-dimensions (affective and cognitive trust) and their influence on such exchange. This research aims to determine the relationship between affective or cognitive Trust in Knowledge Sharing within a technology team at a family compensation fund in the context of Medellin, Colombia.

Methodology: The study adopts a quantitative approach, using Partial Least Squares Structural Equation Modeling (PLS-SEM) technique for analyzing 83 surveys. Instruments for measuring trust and knowledge sharing were investigated, and 25 articles were selected, 14 for measuring trust and 11 for measuring knowledge sharing. Three of them were selected for measurement purposes.

Results: The study shows that affective trust does not have a significant effect on knowledge sharing in the studied technology team, but cognitive trust does. This highlights the importance of understanding the cognitive qualities of work relationships to manage knowledge effectively in a Colombian IT team context.

Conclusions: This indicates that team members prefer to share knowledge with those who demonstrate relevant knowledge to them. With this understanding, actions can be implemented that are more tailored to the characteristics of technical teams to promote sharing of their members’ knowledge and improve organizational results.


Keywords:
Affective trust,
cognitive trust,
knowledge sharing,
knowledge management,
organizational knowledge.

Artículo Completo
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Comfama, Colombia
Solar Sulink Latam, Colombia
Universidad EAFIT, Colombia
Copyright © 2023. Fundación Universitaria Konrad Lorenz, Colombia

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