Engagement laboral en organizaciones empresariales. Mapeo sistemático de la literatura

Work commitment in business organizations. Systematic literature mapping

Wendolin Margarita Suárez-Amaya , Eduardo Alonso Galdame Cancino , Benjamín Javier González Ramírez , Martín Ignacio Maldonado Corrotea

Suma de Negocios, 15(33), 156-166, julio-diciembre 2024, ISSN 2215-910X

https://doi.org/10.14349/sumneg/2024.V15.N33.A8

Recibido: 30 de abril de 2024
Aceptado: 7 de agosto de 2024
Online: 23 de agosto de 2024

Resumen

Introducción/Objetivo: el engagement laboral es un concepto complejo y multifacético que integra dimensiones como el compromiso, la motivación y la conexión emocional que un empleado desarrolla con su trabajo y organización. Este estudio tiene como objetivo explorar las tendencias y los factores que influyen en el engagement laboral en el contexto actual.

Metodología: se realizó un mapeo sistemático en la base de datos Scopus para identificar y analizar estudios empíricos y de revisión relacionados con el engagement laboral. La búsqueda bibliográfica se enfocó en estudios publicados entre el 2018 y el 2022, y 308 documentos fueron utilizados para el estudio. Se aplicaron criterios de inclusión y exclusión rigurosos para asegurar la relevancia y calidad de los estudios seleccionados.

Resultados: el análisis bibliométrico revela un creciente interés en la investigación sobre el engagement laboral, con una producción científica notable en varios países y autores clave en el campo. Factores como el apoyo organizacional, la satisfacción laboral y el balance entre trabajo y vida personal han sido identificados como influencias significativas en el engagement laboral. Además, la evolución del engagement ha resaltado su importancia en la gestión de recursos humanos y la cultura organizacional, así como la influencia de la tecnología y la flexibilidad laboral en su definición moderna.

Conclusiones: el engagement laboral en la Era Moderna trasciende visiones limitadas a funciones individuales o beneficios económicos, y abarca elementos que conforman una experiencia laboral enriquecedora y alineada con un propósito colectivo. Este enfoque holístico es crucial para impulsar la productividad, la innovación y la retención de talento en un mercado competitivo, el cual sienta las bases para una cultura organizacional ágil y preparada para el futuro. Próximas investigaciones deben explorar más a fondo las dimensiones del engagement y su impacto en el desempeño organizacional.


Palabras clave:
Engagement laboral,
mapeo sistemático,
bienestar en el trabajo,
liderazgo, gestión
organizacional,
tendencias de investigación.

Códigos JEL:
J24, J28, M12, M54.

Abstract

Introduction/Objective: Employee engagement is a complex and multifaceted concept that integrates dimensions such as commitment, motivation, and the emotional connection an employee develops with their work and organization. This study aims to explore the trends and factors influencing employee engagement in the current context

Methodology: A systematic mapping was conducted in the Scopus database to identify and analyse empirical and review studies related to employee engagement. The literature search focused on studies published between 2018 and 2022, with 308 documents used for the study. Rigorous inclusion and exclusion criteria, based on predefined parameters, were applied to ensure the relevance and quality of the selected studies.

Results: The bibliometric analysis reveals a growing interest in research on employee engagement, with notable scientific production in various countries and key authors in the field. Factors such as organizational support, job satisfaction, and work-life balance have been identified as significant influences on employee engagement. Additionally, the evolution of engagement has highlighted its importance in human resource management and organizational culture, as well as the influence of technology and work flexibility in its modern definition.

Conclusions: Employee engagement in the modern era transcends limited views to individual roles or economic benefits, encompassing elements that form an enriching work experience aligned with a collective purpose. This holistic approach is crucial for driving productivity, innovation, and talent retention in a competitive market, laying the foundations for an agile and future-ready organizational culture. Future research should further explore the dimensions of engagement and its impact on organizational performance.


Keywords:
Employee engagement,
systematic mapping,
workplace well-being,
leadership,
organizational management,
research trends.

Artículo Completo
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