Retos en la gestión del talento humano: el papel del marketing interno en tiempos desfavorables
Challenges in talent management: The role of internal marketing in adverse times
Francia Contreras García , Tania Elena González Alvarado , Pablo Cabanelas Lorenzo
Suma de Negocios, 16(34), 1-9, enero-junio 2025, ISSN 2215-910X
https://doi.org/10.14349/sumneg/2025.V16.N34.A1
Recibido: 29 de mayo de 2024
Aceptado: 26 de agosto de 2024
Online: 15 de enero de 2025
Introducción/Objetivo: este estudio explora la relación entre el empoderamiento de los empleados, la comunicación interna y la cultura organizacional, analizando sus efectos en la atracción y retención del talento.
Metodología: se aplicó un cuestionario de 20 ítems con escala de Likert a una muestra de 802 empleados de una empresa multinacional en un mercado emergente. Los datos se analizaron mediante regresión.
Resultados: los resultados indican una relación positiva fuerte entre el empoderamiento de los empleados y la comunicación interna, así como una asociación significativa entre el empoderamiento y la atracción de talento. Además, se observó una relación inversa entre la cultura organizacional y la comunicación interna, lo que sugiere que una cultura organizacional más sólida podría mejorar la comunicación interna y, por ende, la atracción de talento.
Conclusiones: la creación de un entorno laboral donde el empoderamiento y la comunicación interna son prioridades en tiempos de cambio, y donde la cultura organizacional se promueve de manera positiva mejoran la gestión del talento humano, aun bajo escenarios difíciles como la pandemia. Este estudio ofrece una visión integral de cómo estas variables interactúan y sugiere nuevas líneas de investigación para mejorar la gestión del talento.
Palabras clave:
Gestión del talento humano,
marketing interno,
empoderamiento,
comunicación interna,
cultura organizacional,
talento humano.
Códigos JEL:
M31, M12, M15, M51
Introduction/Objective: this study explored the relationship between employee empowerment, internal communication, and organizational culture, analyzing their impact on talent attraction and retention.
Methodology: researchers administered a 20-item Likert-scale questionnaire to a sample of 802 employees from a multinational corporation operating in an emerging market. The data underwent analysis using regression techniques.
Results: the findings highlighted a strong positive relationship between employee empowerment and internal communication, along with a significant association between empowerment and talent attraction. Additionally, the analysis revealed an inverse relationship between organizational culture and internal communication, suggesting that a stronger organizational culture enhanced internal communication, thereby improving talent attraction.
Conclusions: developing a workplace environment that prioritized empowerment and internal communication during times of change, coupled with promoting a positive organizational culture, strengthened talent management even in challenging scenarios such as the pandemic. This study offered a comprehensive perspective on the interplay of these variables and identified new avenues for advancing talent management practices.
Keywords:
Talent management,
internal marketing,
empowerment,
internal communication,
organizational culture,
human talent.
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Instituciones
Instituto Tecnológico y de Estudios Superiores de Monterrey, Zapopan, México
Universidad de Guadalajara, Zapopan, México
Universidad de Vigo, Facultad de Comercio, ECOBAS, Vigo, España
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